Refund & Cancellations Policy

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Refunds will only be granted if the cancellation is made before the order cut-off time, which is usually 12 pm the day before the scheduled delivery. If a cancellation request is made after the cut-off time or on the day of delivery, no refund will be issued.

For cancellations made before the cut-off time, the customer will receive a full refund of the purchase price. The refund will be issued within 5-7 business days to the same payment method used for the original purchase.

To cancel an order, customers can contact KSN's customer service department via phone or email.